Shipping Policy

We aim to ship all items in stock items within 3 business days sometimes this can be delayed in busy periods.

Please order all pre-order items separately as these take 6-9 weeks to manufacture and orders are not split so will be sent as one order when pre-order stock is manufactured.

In most instances (of in stock items) you would expect to receive your goods within 14 days unless there is a delay with the shipping partner.  Sometimes this can be affected by shipping issues as well as your destination shipping time.

We can not take responsibility for transit times once your order has left with the courier or Australia post.

See our full shipping policy here

Discount Policy

We aim to make our products the best price that we can.  Sometimes we do special offers, or offers for signing up to our mail list, first order etc.  Our company policy is all offers are available separately and can not be used in conjunction with each other unless stated on individual offers.

Bank Transfer Payment Policy

We are happy to accept bank transfers at checkout for customers wishing to pay by cash bank transfer or bank money deposit.  This is also available for NDIS Customers.

Please make your payment directly into our bank account. This will be displayed at checkout after completion of order.  Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Please make payment within one business day as they can take up to 2 days to show in our bank account and we can not hold items for more than 3 business days as our stocks are limited.

Returns Policy (For Australian Residents)

Item not quite what you thought? We are happy to exchange pillowcases for you or provide a credit code for the items value provided it meets the following guidelines:

Within 14 days (unless item was delivered outside the normal 14 day period)

You provide Proof of purchase

Items need to be in brand new / unused condition in original packaging all tags/labels attached, please check colour, dimensions and suitability before opening packaging as it need to be in the same condition for resale.

All postage paid by customer including returning item to us (except in case of faulty items)

In the case of faulty items please communicate with us via email first, and we will be happy to refund or exchange including the cost of the postage agreed by us – Within 14 days

All postage both ways is payable by the purchaser. Please see our Returns page for more information.

Bedding items other than pillowcases are not valid for exchange or return so if you are undecided about colour please order something small first to be sure before purchasing.

Mobile Terms of Service

Lujo Home

Last updated: Sept. 27, 2025

The Lujo Home mobile message service (the “Service”) is operated by Lujo Home (“Lujo Home”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lujo Home’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lujo Home through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lujo Home. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to LujoHome or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lujo Home mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to LujoHome or email customerservice@lujohome.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.