Note: Items marked “Available on backorder” are part of our custom pre-order range and are made especially for you. Please allow approximately 6–9 weeks for delivery.

How to tell if an item is a pre-order: Even if the main product page says “In stock” at the top, certain colour or size variations may still be on pre-order. When a variation is on pre-order, it will display “Available on backorder” directly above the Add to Cart button. This means your chosen item will be made especially for you and may take approximately 6–9 weeks for delivery.

Silk Bedding Made Especially for You

We proudly offer pre-orders for many of our silk bedding pieces that may be out of stock. To be notified about pre-orders, please make sure you are subscribed to our mailing list, or email Melissa at customerservice@lujohome.com.au with the subject line “pre-order” and include the details of the item you wish to reserve (after reading the terms below).

At Lujo Home, we’re dedicated to bringing you the very best in silk bedding and luxury items. Sometimes, this means offering you the opportunity to secure a piece even before it is in stock or specially manufactured for you. We call this a “pre-order.” A product showing “Available on backorder” just above the Add to Cart button is part of this system.

What is a Pre-Order (Back-Order)

A pre-order allows you to reserve an item that will be produced especially for you. This enables us to offer more colour, size, and style options, tailored to your preferences and crafted with care.

Why Pre-Order

Exclusive Access: Some of our most sought-after pieces sell out quickly once they are in stock. Pre-ordering ensures you do not miss out.

Personal Touch: Choose the exact colour, size, and style you love, made especially for you.

Peace of Mind: No need to keep checking back for restocks. Once your item is ready, it will be shipped straight to you.

Terms and Conditions for Pre-Orders

Payment: When you place a pre-order, payment is taken at the time of purchase, just like a regular order. 

Shipping: Once your item has been manufactured and arrives in stock, we will ship it promptly. Pre-orders usually take approximately 6–9 weeks.

Combining Orders: If your pre-order includes in-stock items, all items will be shipped together once the pre-order item is ready. If you would like your in-stock items sooner, please place two separate orders.

Refunds and Cancellations

Because pre-orders are made especially for you, cancellations or refunds cannot be accepted once the order has been placed. Each item is custom-made and ordered specifically according to your request, which means we cannot resell it easily. Please choose carefully before placing your order.

If there is a fault with your item once received, we will of course work with you in line with Australian Consumer Law to ensure it is repaired, replaced, or refunded where applicable.

We appreciate your understanding that this policy allows us to continue offering a wide range of custom silk bedding options while maintaining our quality standards.

A Note from Our Founder, Melissa

Over the years, I have been dedicated to ensuring Lujo Home offers uncompromising quality and comfort. Our pre-order system allows you to access our full range and mix and match your perfect silk bedding set. Thank you for trusting us with your comfort and for supporting an Australian small business.

What Can I Pre-Order

Most of our silk bedding can be pre-ordered. Begin with the soft embrace of our silk pillowcases, known for their beauty and skin benefits.

For those seeking warmth without the weight, our silk quilt is a dream come true. If a delicate touch of elegance is what you desire, drape our silk blanket over your space. Complete your set with our silk quilt covers, fitted sheets, or full silk sheet sets for an entirely indulgent experience.

Silk Bedding Pre-Orders – Questions?

If you have any questions about pre-orders or need further clarity, please reach out to us at customerservice@lujohome.com.au. We are always happy to help.